The office is not only a place for business, but also a place where people meet other people, interact, make friends, and sometimes, unfortunately, make enemies. The employees of an office altogether form a social group, and where there is a social group, there is always the potential for social conflict between its members. Conflict with reference to business concerns is expected, acceptable as long as the conflict remains a professional disagreement, but when office conflict arises out of personality clashes, sub-group and non-business related differences, such conflict can have a serious impact on productivity, quality and the bottom line. That’s when social conflict requires management attention.
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